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Tom Arbuthnot

Microsoft MVP and founder of Empowering.Cloud and ChangePilot. Host of the Teams Insider podcast and author of the M365 Perspective newsletter, covering Microsoft 365, Teams and Copilot for enterprise service owners.

Teams Phone Mobile, a perspective from Harold Wortman, Senior Product Manager, Verizon

Teams Phone Mobile, a perspective from Harold Wortman, Senior Product Manager, Verizon

Harold Wortman manages Verizon Mobile for Microsoft Teams, Verizon's Teams Phone Mobile offer, and has been involved since the earliest proofs of concept.

Call Recording and Contact Center Introduction

Call Recording and Contact Center Introduction

An Expert Briefing on the foundations of compliance call recording and contact centre in Microsoft Teams \u2013 the integration models available, how they differ, and what to weigh up before choosing a vendor.

Tampa International Airport - Embracing Microsoft Teams and AV Innovation

Tampa International Airport - Embracing Microsoft Teams and AV Innovation

Doug Wycoff, Director of Digital Technologies and Innovation at Tampa International Airport, and Rebecca Criswell, his long-standing Account Manager at AVI-SPL, walk through the airport's Teams estate, from 30-plus standardised meeting rooms and badge-based hot desking to LED signage in the…

Microsoft Copilot's Role in Compliance, Governance and Adoption

Microsoft Copilot's Role in Compliance, Governance and Adoption

Ragnar Heil is a Microsoft MVP and Business Development Manager at HanseVision, a Bechtle company, and a former Microsoft Germany and Rencore employee who co-leads its Employee Experience competence centre.

Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity, specialises in contact centre solutions across the Microsoft estate. He traces the lineage of Dynamics 365 Contact Center from Customer Care Framework through DCCP, unpicks the licensing and consumption charges, and sets…