Introduction to Frontline Workers in M365
An Expert Briefing on supporting frontline workers with Microsoft 365 — from F1 and F3 licensing and shared device sign-in to Shifts, Walkie Talkie and Viva Connections in Teams.
Tom Arbuthnot
Teams Phone Devices Introduction
An Expert Briefing walking through the Teams Phone device landscape: certified desk and conference phones, Teams displays, headsets, SIP Gateway for legacy handsets, plus provisioning, firmware and management from the Teams admin center.
Teams SBC / SBA Introduction
An Expert Briefing walking through the role of Session Border Controllers and Survivable Branch Appliances in Microsoft Teams voice — where Direct Routing fits, how SBCs connect Teams to the PSTN and carrier trunks, and how SBAs keep branch sites calling when the connection to Microsoft drops.
Networking Introduction
An Expert Briefing on the networking fundamentals behind Microsoft Teams and Microsoft 365 — bandwidth, latency, jitter and packet loss, QoS, DNS, proxies, and VPN split tunnelling.
Core Phone Policies
An Expert Briefing on the core policies behind Microsoft Teams Phone \u2014 calling and call park policies, caller ID, dial plans, voice routing, emergency calling and voicemail \u2014 and how to assign them sensibly across your users.
Troubleshooting your Meeting Room Experience
An expert briefing on getting to the root of Teams Rooms problems fast — from dropped peripherals, audio and display faults to network and call quality issues, plus the diagnostics, logs and management tooling that tell you what really went wrong.
Take Charge of The Microsoft Teams Phone Experience
An Expert Briefing on running Teams Phone with confidence — from choosing between Calling Plans, Operator Connect and Direct Routing to number management, calling policies, dial plans, certified devices and keeping call quality under control.