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Luware Nimbus Microsoft Teams Contact Center 2025 Roadmap Revealed

Luware Nimbus Microsoft Teams Contact Center 2025 Roadmap Revealed

Markus Weisbrod, Nimbus Product Manager and Martina Willig, Head of Presales at Luware, delve into Luware Nimbus and their ambitious Roadmap for 2025, focusing on AI integration, omnichannel support, improved reporting, and operational efficiency. * One Platform for a consistent customer experience across small teams and large contact centers * AI enhancements

5 Reasons On-Premises Telephony Remains Key, even when moving to UCaaS

5 Reasons On-Premises Telephony Remains Key, even when moving to UCaaS

Download the Full PDF whitepaper here: 5 Reasons On-Premises Telephony Remains Key, even when moving to UCaaS About This Paper This paper discusses the continued relevance of on-premises telephony connectivity in 5 specific scenarios. The aim is to inform organisations on a journey to UCaaS or cloud telephony. This paper

Microsoft Teams Monthly Update January 2025

Microsoft Teams Monthly Update January 2025

MVP Tom Arbuthnot shares all the Microsoft Teams news you need to know in January 2025 in less than 15 minutes. Grab the deck * SMS in Teams * Teams Web chat widget * Transcripts on by default * Meeting Recap share link * Mandatory Android Updates and AOSP * MTR Captions additional languages * MTR Windows

What organisations best fit Microsoft Teams Phone?

What organisations best fit Microsoft Teams Phone?

MVP Mark Vale, Microsoft Teams Phone Architect, explores the evolving landscape of Microsoft Teams Phone. * Integration possibilities with Operator Connect and other carriers * Recent advancements, including Queues App, Service Level agreements and Survivable Branch Appliance (SBA) advancements * Integrating traditional telephony devices such as fax machines and door access systems within

Choosing a Microsoft Teams Contact Center and AudioCodes Voca Conversational Interaction Center Features and Use Cases

Choosing a Microsoft Teams Contact Center and AudioCodes Voca Conversational Interaction Center Features and Use Cases

Whitepaper by Tom Arbuthnot Co-founder Empowering.Cloud Download the full whitepaper PDF here About this whitepaper Empowering.Cloud whitepapers help readers understand a product or solution, its use cases, and its benefits in the broader Microsoft ecosystem and market to help them make an informed decision for their organisation. This

Deploying Landis Microsoft Teams Attendant Console in 103 seconds - Live Install and Demo

Deploying Landis Microsoft Teams Attendant Console in 103 seconds - Live Install and Demo

Shannon Martin, Account Executive at Landis, live installs Landis Attendant Console with Tom's tenant and goes through the latest features and user experience. * Step-by-step installation and demonstration of the Landis Attendant Console * User-friendly interface, which is easy to navigate and operate for receptionists * Call transfer methods include one-click

Microsoft Teams Monthly Update December 2024

Microsoft Teams Monthly Update December 2024