AI Voice Agents with Azure Communication Services

Sean Keegan, Developer Evangelist for Azure Communication Services at Microsoft, explores communication APIs and building AI-powered voice solutions with Tom Morgan, Microsoft MVP and Software Engineer at Cloud Interact.

• Recent advances in voice AI and how Azure Communication Services enables developers to embed voice, video, chat, email, and SMS into custom applications

• Low-code and pro-code approaches to building voice agents, from Copilot Studio to custom Azure solutions

• How AI is transforming legacy IVR systems with natural language understanding and sentiment analysis

• Microsoft Teams interoperability and how developers can create branded experiences whilst maintaining familiar Teams workflows

• Real-world use cases across healthcare, retail, and customer support.