Trends in UCaaS and AI with Craig Durr and Kevin Kieller Analysts Kevin Kieller (EnableUC, BC Strategies) and Craig Durr (The Collab Collective) join Tom Arbuthnot live from Comms vNext to compare how the major UCaaS vendors are approaching AI.
Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell Patrick Watson, Head of Research at Cavell, brings hard market data to the question of how Microsoft Teams has reshaped business telephony. He covers Direct Routing versus Operator Connect adoption, the collapse in DDI concurrency, Teams Phone licensing white space, and why CCaaS pricing has stayed…
