Microsoft Teams and Teams Phone in 2025 with Metrigy's Irwin Lazar Irwin Lazar, President and Principal Analyst at Metrigy, shares buyer-side research data on hybrid work policies, practical generative AI adoption and the Teams Phone PSTN mix.
Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell Patrick Watson, Head of Research at Cavell, brings hard market data to the question of how Microsoft Teams has reshaped business telephony. He covers Direct Routing versus Operator Connect adoption, the collapse in DDI concurrency, Teams Phone licensing white space, and why CCaaS pricing has stayed…
